A poor location is one of the biggest reasons a restaurant or retail shop fails. Although franchise businesses and retail groups spend thousands, if not millions of dollars on site selection analysis, the customer experience of local businesses is usually left unnoticed.

More than 80% of home sellers believe that it takes a lot of preparation and momentum to speak to their first real estate agent. “It feels like a flying moth darts into the flame, and I’m the moth”, George Zhong, a recent home seller, told Urbern. It is not that real estate agents are evil. […]